Privacy statement

This privacy statement (the 'Privacy Statement') describes how we handle your personal data.

In our Order form, we ask you to give us certain personal information, which is needed to send through to the Pharmacy and Doctor, if applicable. Please don't tell us things you don't want us to know. You warrant that all data provided by you is and remains accurate. You are responsible for updating your data on a regular basis to ensure that it remains correct and accurate. For information about the use of cookies on our site, please refer to the cookie statement.

Any personal information that you provide is used for the purpose of giving you the best possible information. Registration is not required to use the Website. Nevertheless, to speed up future purchases and avoid retyping your data you may register with Dokteronline and Dokteronline will store your personal data securely with access protected by a user name and password. Dokteronline will verify all new members' usernames and passwords via e-mail. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If, at some future date, you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by contacting us at www.dokteronline.com/contact. Once registered, you may at any point check, amend or remove your personal data. By registering or ordering through the Website you consent to the collection and processing of your personal data by Dokteronline. Doktoronline is committed to appropriate security and confidentiality of personal data.

Unless we have your expressed consent, we will not disclose your personal information to any third parties (other than the Pharmacy and Doctor, if applicable). We will not sell, rent or trade your personal information to others for marketing purposes without your expressed consent. We may collect statistics regarding the use of our Website, such as traffic patterns and related Website information, but this information will not include any personal identifying information. Upon removal of your personal data, Dokteronline may continue to provide such personal data on an anonymous basis for the purpose of statistical research by or for the benefit of Dokteronline.

Dokteronline uses the services of Hotjar. Hotjar is a new all-in-one Analysis and Feedback tool that reveals the online behaviour and feedback of a website's visitors. By combining both A) Analysis and B) Feedback tools, Hotjar gives Dokteronline the 'big picture' of how to improve the website's experience and its performance. We refer to Hotjar’s Privacy Policy for details on their privacy practices through the use of Hotjar. By using this website, you acknowledge that Hotjar may collect information which is considered as being personal information and/or personal information which is defined as being sensitive, under the applicable laws. By using this website, you acknowledge that you accept and consent to Hotjar’s privacy practices as outlined in this policy.

The Doctors and Pharmacy that fulfil your order for Dokteronline are under a legal and/or professional obligation to contact you if they suspect any problems resulting from prescribing or delivering the ordered Product to you. Therefore, the Doctor, Pharmacy or private carrier may contact you directly. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Dokteronline may in connection with facilitating communication through the platform for the benefit of a doctor process personal data. The doctor admits that in such case Dokteronline is a data processor. The doctor herewith instructs Dokteronline, to the extent necessary, to process the personal data referred to above only in relation to facilitating communication through the platform. If you have any complaints about correspondence received from any individual Doctor, Pharmacy or private carrier please contact us at https://secure.dokteronline.com/contact/en/.

We follow strict security procedures in the storage and disclosure of information that you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

Dokteronline will only send you e-mails if you ask for more information. We might also use your e-mail address to confirm your Order/request and to respond to any inquiries you make online. We will not pester you if you don't ask for more information!

When you subscribe to our newsletter you can be assured that your personal information and email address will not be sold, exchanged, or in any way shared with third parties. We keep your personal information private, and will only use your email address to send you the newsletters you requested. You can unsubscribe from our newsletter at any time.

By using our Website you consent that we may collect and use your personal information in the manner set out in this privacy policy. Any changes to our privacy policy will be posted on this Website. Dokteronline is not responsible for and accepts no liability for the content or privacy practices of any linked website which is not owned and maintained by Dokteronline.

If Dokteronline changes its Terms and Conditions or Privacy Policy these changes will be notified on the Website. If Dokteronline decides to use personal data in a manner different from the way specified in its Privacy Statement that was valid at the time the personal data was collected, Dokteronline will notify you by e-mail and request your agreement to the changes.